RETURN INFORMATION

The team at ZiZZO hopes that you enjoy your new ZiZZO bikes for years to come. We feel we’ve engineered bikes and accessories that are perfect for everyone. If you’ve purchased from ZiZZO and you are not 100% satisfied with your purchase, you have 30 days to return the item(s); no questions asked*. Please contact us at support@zizzo.bike or you can call us at +1(866)788-2202 if you have any questions, comment, concerns or would like to start the return process.

Please note, our normal business hours are M-F 10 am to 5 pm PST.

Customers are responsible for returning shipping. You have the option to choose your own carrier, or you can request a quote from us by checking it off on the return form. Please note this requires the original box.

Click below for the return authorization form.

ZiZZO Bikes or Accessories returned because of parts changes are considered "Satisfaction" Returns and and fall under the 30 day return policy.

COMMON RETURN QUESTIONS 

What are the terms of the 30 day guarantee?

Returns must me made within 30 days of receipt of your shipment and in original condition.

No abuse, damage or neglect. (Slight signs of use ok).

In the original packaging

How do I return?

Please fill out Return Authorization Form by clicking link in above.

You will get a confirmation email with shipping guidelines. Please make sure to return all items that were originally shipped including but not limited to: Manuals, tools, instructions, charging cables and/or small parts.

Please make sure to remove or obscure any old shipping labels when shipping the item back. Failure to do so may result in the item being re-delivered to you and/or additional shipping charges. 

Are there any charges for return*?

Deductions may be made to your refund if the bike or accessory was received damaged or missing due to improper repacking and/or return shipping damage. 
If you are unsure as to repacking your bike for return, please visit this link:
Repacking instructions
Or call us at 866-788-2202

Customers wanting to return their bikes because of warranty concerns must follow all warranty procedures (including but not limited to: repair and/or replacement of parts). If you choose to return the bike and forgo the warranty process, return shipping charges will not be waived. Any parts needing to be replaced, additional servicing work and/or shipping damage may incur a service charge.

You are responsible for any charges associated with returning the product.  

ZiZZO reserves the right to switch out the different replacement parts if needed.

What if the order is RTS?
(Returned To Sender; no return authorization initiated)

If your order is returned to us due to customer-related issues (incorrect shipping address or recipient refusal), shipping fees in both directions will be deducted from your refund. However, if the return is due to an error on our part, you will receive a full refund with no shipping fees deducted.

How soon will I get my refund?  

Once we receive and inspect your returned item, you'll receive an email confirmation along with the status of your refund approval.
 
Approved refunds will be processed automatically to your original payment method within 10 business days.
 
Need further assistance? Our support team is ready to help!