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TOP 5 ZiZZO Customer Questions with Answers

by The Affiliate Marketplace on August 04, 2021

One of the amazing benefits of owning a ZiZZO bike is having access to their extremely knowledgeable technical team. Whenever a ZiZZO owner has a question, the ZiZZO team is readily available to assist! 
When we looked at our most frequently asked questions from new ZiZZO owners, we realized they exemplified the types of questions asked by most bicycle riders. Are you wondering what the questions and answers are? Check them out below! 
*Please note: most answers were derived after the customer had submitted supporting video and/or images. 


#1 QUESTION: My brakes are squeaking. Could you help me troubleshoot and fix it? 

ZiZZO Brakes
A:  1. Squeaky brake sounds can be from the pads vibrating too much. A great way to adjust this is by "toeing in" the pads. This is a common fix for new brakes: https://www.youtube.com/watch?v=R0bELYXNI88  

2. Brakes can be contaminated with dust or metal flakes from the rim, or the braking surface becoming very smooth (by glazing). Think of a very clean window and you rub your finger on it. It makes that squeaky clean sound. The following is another common fix for this noise:  
First, with all your might, SQUEEZE the brake levers (one at a time is fine). SQUEEZE the lever so that it touches the handlebar (or as close as you can get it). Hold that for 15 seconds. Repeat this on the opposite side. This will help to "loosen" the brakes and break them in faster than regular riding. 
Now that you've broken in your brakes, we can take care of that noise. Using a bit of fine-grit sandpaper or steel wool, rub the rim and brake pad surface. This will help to remove the "glazing" or contaminants that cause the squeal. The sandpaper or steel wool will help to roughen up the braking surface and or clean off the brakes. 

3. Brake cables may squeak because they are twisted around the handlebars or other parts of the bike. Make sure your cables are routed properly and freely 

Whatever you do, NEVER EVER use lubricants or oils to remedy squeaking brakes!!  


#2 QUESTION: My seat post is sliding. Could you help me troubleshoot and fix it? 

ZiZZO Seat Post 
A: The quick release may need to be tightened. Please reference this video on adjusting the quick release; https://www.youtube.com/watch?v=v1-VrMLpiVs 
We also have an article that describes how to adjust the quick release: https://euromini.zendesk.com/hc/en-us/articles/360010458054-Adjusting-Quick-Releases- 


#3 QUESTION: My stem lock is creaking. Could you help me troubleshoot and fix it? 

ZiZZO Stem Lock

A: Creaking from the stem more commonly fixed by adjusting the headset follow this link:  https://zizzo.bike/pages/adjusting-headset-urbano-via-liberte?_pos=2&_sid=7ed619ae3&_ss=r and by doing slight adjustments on the locking plate. This locking plate uses a 4mm Allen key, make 1/8-1/4 turn clockwise adjustments and check after every adjustment the plate is found at the base of the stem (pointed by the top red arrow on the attached reference photo)  
I hope you find this information useful, let me know if the noise goes away. 

#4 QUESTION: Can I (enter specific modification here) to my ZiZZO (enter specific bike model here)? 

ZiZZO Modification 
A: ZiZZO Bikes use industry standard sizing and mountings for a 20” folded bike and accessories, so you should be able to add (XXX) to your (XXX). Please note, we are not able to recommend any third-party products for our bicycles because we haven't tested them. 


#5 QUESTION: What are the main differences between the ZiZZO bike models? 

ZiZZO Model Differences 
A: The main differences are as follows: 
Ferro $269 – Recreational steel folding bike 29 lbs. (casual bike feel) 

Campo $299 - Recreational aluminum folding bike w/ fixed (non-adjustable) handlebars 28 lbs. (beach cruiser feel) 

2022 Campo $329 - Recreational aluminum folding bike Adjustable handlebars 28 lbs. (beach cruiser feel) 

Via $389 - Multi-terrain/multi-purpose folding bike w/ fenders 27 lbs.  (hybrid/commuter bike feel) 

Forte $479 – Heavy duty; 300 lbs load limit, multi-terrain/multi-purpose folding bike w/ fenders & rear rack 29 lbs. (higher load limit hybrid/commuter/touring bike feel) 

Urbano $429 - Next Gen lighter/stronger aluminum frame, multi-terrain/multi-purpose folding bike 24 lbs. (hybrid/commuter bike feel) 

Liberte $479 - Next Gen lighter/stronger aluminum frame, w/ narrower and higher-pressure tires folding bike 23 lbs. (hybrid/road bike feel) 

For a detailed chart of the differences, click here: https://zizzo.bike/pages/compare-between-zizzo-bikes?_pos=2&_sid=190fa65d7&_ss=r 




by Tony on June 19, 2023

Hi Quintin
Thank you for your question! All current ZiZZO Bikes use Linear Pull or “V-brakes”.
No current ZiZZO Bikes use coaster brakes and there are future plans to incorporate disc brakes.
As with EVERYTHING on a bike, nothing comes for “free”. There are trade benefits and trade offs.
It is up to each rider to determine what components on a bike works best for them!
Please let us know if you have any other questions.

by Quintin on June 19, 2023

Do zizzo bikes come with coaster brakes? I understand they utilize v brakes but could not find any information confining or denying the use of coaster brakes.

by Tony on August 30, 2022

Ed G Hello Ed and thank you for your post. When you can, please reach out to our Customer Support Team at supportzizzo.bike.
We can try to remedy that noise and bring enjoyment back to cycling for you!
We look forward to hearing from you.

by Ed G on August 30, 2022

After 3 or 4 months of light use the front stem on my Ferro began making creaking noises. I found that pushing the handlebars forward would stop it but I did not enjoy biking that way. So I took a piece of Saran Wrap, folded it over a couple times to form a square and inserted it at the joint of the upper and lower handlebar tubes to form a kind of gasket. This works but I think Zizzo should have a better solution.

by Tony on February 10, 2022

Hello Juan
The manufacturer of the Urbano Crankset is “Prowheel”. We do not know where you can get those cranksets, but great places to start would be Amazon and ThorUSA.
Regretfully, we do not sell these parts aftermarket.

by Tony on February 10, 2022

John Cumba Hey John Thank you for your post and we are sorry for any concern. When you are able, please reach out to our Support Team by email: supportzizzo.bike or call us at 866-788-2202 so we can address your concerns.

by Tony on February 09, 2022

@Young Tran
Hello Young
Thank you for your post. The widest tire we recommend is 2.125". You might be able to go widers, but you would have to take into consideration the tire’s tread pattern and overall width. The primary consideration is making sure the tire will fit between the stays of the bike’s frame.
With regards to rolling your folded bike, there are a few aftermarket options, like a seatpost wheel (which adds a caster type wheel to the bottom of the seatpost) or a rear rack that has wheels, like the Brompton rear rack.
REgretfully, we do not carry these accessories, but they can be found online.
Please let us know if you have any questions.

by Young Tran on February 09, 2022

I plan to buy a Forte and an Urbano for bike touring. Can the Forte and Urbano take on wilder than 2 inch tires? (Forte specs says 1.95 inch tire)? What is the max tire width for the Forte and Urbano? Also, is there any accessories for rolling wheel (mount on bottom seat post)?

by John cumba on February 10, 2022

I have the forte. This clicking just started when I pedal. It’s not the crank arms I checked and tightened them it happens when the pedals barely have weight on them. What should I do? Or any idea what it could be?

by Juan on February 10, 2022

I currently have a Campo and I am looking for the same crank set of the Urbano. Where can I buy it from?


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