Money Back Guarantee

The team at ZiZZO hopes that you enjoy your new ZiZZO bikes for years to come. We feel we’ve engineered a bike that is perfect for everyone.

If you’ve purchased a ZiZZO and you are not 100% satisfied with your purchase, you have 30 days to return the bike; no questions asked.

Please contact us at support@zizzo.bike or you can call us at (800)346-6360 if you have any questions, comment, concerns or would like to start the return process.

Please note, our normal business hours are M-F 10 am to 5 pm PST

Please note that the end user is responsible for shipping charges for all returns. (We can provide discount UPS return label upon request.)

Click Here To Fill Out Return Authorization Form

Common Return Questions

What are the terms of the 30 Day Money Back Guarantee?

Returns must me made within 30 days of receipt of your shipment and in original condition.
No abuse, damage or neglect. (Slight signs of use ok).
In the original packaging

How do I return?

Please fill out Return Authorization Form by clicking link in yellow above.
You will get a confirmation email with shipping guidelines

Are there any charges for return?

There are no restocking charges for returns within 30 days of receiving your order.
There are refurbishment and/or labor charges for returns after 30 days of receiving your order. The charges will very, depending on the condition of the returned item.
Original shipping charges are non-refundable
You are responsible for any charges associated with returning the product.

What if the order is RTS?
(Returned To Sender; no return authorization initiated)

If your order is returned to sender because of incorrect shipping address, recipient refusal or other "customer related" reasons, both outbound and inbound shipping fees will be assessed and deducted from your order's refund totals.
If the reason for RTS was outside of the customer's control, no shipping fees will be assessed and a full refund will be issued.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

What if I need to cancel my order?

ZiZZO Bike's Cancellation Policy:

Free cancellations for orders canceled before 10am PST the day the order is received.
All orders received after 10am can be canceled up until the following business day before 10am.
Applicable cancelation fees will apply for orders not canceled within this window.

Should you need to cancel your order after the cut off time, but prior to the shipper picking up the order (between 10:00AM and 2:00PM PST), there will be $10.00 processing fee. This fee will be deducted from the refund total.
Should you need to cancel your order after it has been picked up by our carrier, you will be assessed the outbound shipping costs (varies, depending on distance) as well as the inbound fee our carrier assesses for this service.

Any questions? Email us at support@zizzo.bike with your full name, order number and we will get back to you shortly.

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