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REGISTRATION
Please take a moment to register your bike, kit or e-Bike with us. Why register?
Registration activates your merchandise's warranty (where applicable).
Our agents will ask for images, videos and/or recordings to help diagnose the issue.
Once we have determined this is a valid warranty claim, the agent will ask that you file a service claim form. Sometimes, an agent may ask that you file a service form AND attach the documentation to the form.
Please note that filing a service form does not guarantee warranty coverage.
Once we have the form submission, we typically will proceed in one of two directions:
Self-Repair: If the concerns minor and can be readily addressed at home, we will send you parts and/or guidance on how to resolve the concerns.
Third Party Repair: If the solution is too technical, we will reach out to a local bike shop to assist with the repair.
Please note that if we need to go through a third party, we will take care of the initial contact, scheduling and payment. All you should need to do is drop off the bike and then pick it up when the shop is done.
30 DAY MONEY BACK GUARANTEE (Does not include tools. All sales final on tools).
We, at ZiZZO, feel we've designed Cycling Products that are great for all riders. This is why we feel confident that you'll love your new ZiZZO Product. We also understand how difficult it is to buy online. If you are not satisfied with your new ZiZZO Product, for any reason you have thirty days to return the item(s). No questions asked! If you are not satisfied with your new ZiZZO Product, simply contact us at 1-800-346-6360 or email us at and we'll help you with the return.
Please note that the purchaser is responsible for shipping the item back to us. Please contact us for shipping options if you do not have any.
LIMITED LIFETIME WARRANTY
We guarantee new ZiZZO bicycle frames to be free of defects in materials and workmanship for the lifetime of the bicycle for the original owner, subject to the terms and conditions of this limited warranty. To activate the lifetime warranty, please register your bike at https://zizzo.bike/pages/register-your-zizzo-zizzo-folding-bikes or mail in your completed registration card.
If frame failure should occur due to faulty materials or workmanship during the guarantee period, the frame will be replaced with the same or most nearly compatible frame currently available. For frame replacement under the limited warranty, please contact us to initiate a warranty claim on your behalf. Frames must be returned for inspection at the customer’s expense and include a copy of the original and dated purchasing receipt. Please note: the fork is not part of the frame.
Refurbished bikes are covered by the same warranty as new bikes, BUT for a term of ONE (1) year.
To file a claim, click link at bottom of page.
COMPONENT LIMITED WARRANTY
In addition to the frame warranty, we warranty all non-wear; non-Shimano components for a period of 1 year. Certain individual component, like Shimano, have their own warranties and local law may supersede this warranty policy.
This warranty is expressly limited to the repair or replacement of a defective component (other than frame), and is the sole remedy of the warranty. Labor costs beyond the ZiZZO service department offers are the responsibility of the bicycle owner. Approved warranty replacement items are covered by the original warranty term, beginning from the purchase date of the complete bicycle. This warranty applies to the original retail purchaser of the bicycle and this is non-transferable. This warranty only covers ZiZZO bicycles sold through authorized ZiZZO re-sellers, and maintained per the Scheduled Maintenance explained on page 22-23 of the ZiZZO User’s Manual. Every ZiZZO bicycle and frame set has a useful product life cycle; Non-standard use, including without limitation, use in competitive events, jumping, aggressive riding, riding with heavy loads, can dramatically shorten the useful product life cycle of a ZiZZO bicycle.
Shimano Parts Warranty
Shimano offers a limited 2 year warranty on all Genuine Shimano parts and accessories.
For Shimano branded parts and accessory warranty claims, please follow this link:
SHIMANO Warranty Information*
*Please note: All warranty claims for Shimano parts and accessories must go through Shimano's Warranty Process.
ZiZZO Convertible e-Kit and e-Forte Limited Warranty
Users must follow the instructions and warnings contained on this page, in the supplied videos and in manuals supplied (online PDFs or print) for safety. Do not attempt to operate your e-Forte or ZiZZO Convertible e-Kit until you have adequate knowledge of its control and operation. Damage caused by failing to follow instructions is not covered under warranty and could result in dangerous situations, accidents, injury to you and others, damage to the bike, damage to property, injury, or death. If you have any questions about assembly or operation contact ZiZZO at 1-866-788-2202 or email us at support@zizzo.bike.
Because it is impossible to anticipate every situation or condition that can occur while riding, ZiZZO Bikes. makes no representations about the safe use of bikes under all conditions. There are risks associated with the use of any bicycle or (electric or traditional) that cannot be predicted or avoided and are the sole responsibility of the rider and assumes such risks.
ZiZZO Bikes is not liable for installation error or damage caused during the installation process.
Limited e-bike and e-kit Warranty
ZiZZO Convertible e-Kit and the E-Forte are warranted to the original retail purchaser to be complete and free from defects in materials and workmanship. All ZiZZO e-product warranties are effective from the date of delivery by the end-user provided the product is purchased in NEW condition. Products purchased from 3rd party sellers not affiliated with ZiZZO Bikes are not covered under warranty.
The drive unit (including the motor assembly, housing cover, gears, motor control unit assembly and battery) will be warranted for a period of 1 year.
This warranty excludes normal deterioration (wear and tear), including the gradual decrease of battery capacity over the one-year warranty period as long as the battery capacity is still 60% or more of the expected capacity before the warranty expiration and the total number of battery charging cycles is 800 or less (whichever comes first). A charge cycle is a full discharge and recharge. A partial discharge and recharge only counts as such (eg. discharging and charging 25% of capacity four times will count as one full charge cycle).
The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
BATTERIES
Please Be Aware batteries MUST be stored in a cool dry environment, should be stored fully charged, and should be maintained with maintenance charges (every 30-45 days) during long periods of storage. Damaged caused by improper care, water, dropping, or any collision is NOT covered.
WHAT IS NOT COVERED UNDER WARRANTY
Spin Out – Spinning out the axles inside of your dropouts. We are unable to be there when the kit is installed so it is up to you to understand the high torque involved at the dropouts and install them correctly. If your dropouts are not correctly suited to fit the axle then you should not install the kit on those dropouts.
Over Voltage – Connecting a larger battery larger than 36 nominal volts can damage the controller, wires, and/or connectors. Damaging any kit component or motor by connecting the wrong battery type is not covered under our warranty. The Convertible e-Kit and e-Forte controller will work with a 36 volt battery pack. Using the controller with any battery larger than 36 nominal volts will void the warranty for your controller.
Warranties are limited to the replacement of parts and/or products determined by ZiZZO Bikes, at its sole discretion, to be defective.
In cases where components are missing, please contact ZiZZO Support for assistance.
Shimano parts and accessories. For warranty coverage for Shimano parts and accessories, please click this link: Shimano Warranty Page
The ZiZZO Convertible e-Kit and e-Forte Limited Warranty Does Not Cover or Apply to the Following:
Normal wear and tear; any damage, failure, and/or loss caused by accident, shipping, misuse, neglect, abuse, and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been installed incorrectly.
ZiZZO Bikes will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.
Rentals, commercial use and non-authorized or 3rd party sellers.
The ZiZZO Convertible e-Kit and e-Forte Limited Warranty does not cover or apply to any ZiZZO product used for rental or commercial purposes.
The ZiZZO Convertible e-Kit and e-Forte limited warranty does not cover or apply to any ZiZZO product sold by a non-authorized reseller or retailer.
The ZiZZO Convertible e-Kit and e-Forte limited warranty does not cover or apply to any replacement, maintenance, or accessory parts not provided directly by ZiZZO Bikes to the original retail purchaser.
CONDITIONS OF WARRANTY
This warranty only cover ZiZZO bikes sold and use in the United States of America.
Your warranty does not cover: normal wear and tear, abuse, off-road riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to: accident, weather, misuse, abuse or neglect, modification of the bicycle, or from anything other than normal and ordinary use of the bicycle. Also, not covered are any paint damage or rust.
A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”. This warranty implies no strength or fatigue value beyond regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.
The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does this Limited Warranty include the cost of travel or shipment to and from an authorized ZiZZO dealer. Such costs, if any, shall be borne by the original owner.
Wear items are defined as; tires, tubes, brake pads, brake and gear cables, wheels and housing, chains, gears, derailleur hangers, grips, and saddles. All of these items are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or “defect” will be taken into account in any warranty claim involving a wear item.
ZiZZO Bikes is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.
ZiZZO Bikes does not cover Shimano Parts and Accessories. Instead, Shimano parts and accessories are covered directly by Shimano for a period of two years.
For more Shimano Warranty information, please click here:
Shimano Warranty Information.
ZiZZO reserves the right to switch out the different replacement parts if needed.
MAKING A WARRANTY CLAIM
Please contact ZiZZO Bikes first for warranty claims procedures.
ZiZZO Service Department
2811 Faber Street
Union City, CA 94587
Email: support@zizzo.bike
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